Delete your Super Smoothie Lab account

Last updated: 18 May 2026

This page explains how to request the deletion of your Super Smoothie Lab account and the personal data associated with it. You have two ways to do this: from inside the app (fastest) or by emailing us (works even if you can't open the app).

Option 1 — Delete in-app (recommended)

Open the Super Smoothie Lab app on your phone.
Sign in with the account you want to delete.
Go to Profile (bottom-right tab) → Privacy → Delete my account.
Confirm the deletion when prompted. Your account is disabled immediately and queued for hard deletion.

Option 2 — Email request

If you can't open the app (lost device, can't sign in, or any other reason), email us and we will delete the account on your behalf within 30 days.

Send a deletion request to:

help.supersmoothie@gmail.com

Include the email address associated with your Super Smoothie Lab account and (if possible) your username. We may ask you to verify ownership of the account before we proceed. We aim to confirm receipt within 2 business days and complete the deletion within 30 days.

What gets deleted

When you request account deletion, the following personal data is permanently removed from our systems after the 30-day grace period:

Account credentials (email, username, password hash)
Profile information (age, sex, height, weight, timezone, dietary preferences)
Health data (allergies, intolerances, weight logs)
Activity data (smoothie logs, favourites, custom collections, score history, streaks, medals)
Community content you authored (posts, comments, likes, follows, blocks, moderation reports you filed)
Subscription metadata (your plan, status, identifiers; the underlying Apple or Google transaction record is held by the platform that billed you and is not under our control)
Optional voice input transcripts you sent
Support and contact data you submitted to us

The 30-day grace period exists so you can change your mind. During that window, signing back into the app with the same email reactivates the account and cancels the deletion. After day 30, deletion becomes irreversible.

What we may retain

A small set of records is retained for the time required by law or to protect our service:

What	Why	How long
Legal and financial records related to past subscriptions (anonymised where possible)	Tax and accounting law compliance	As required by Portuguese / EU law (typically up to 10 years)
Abuse-related records when your account was subject to a moderation action (the action and date, not the underlying content if removed)	To prevent the same user from circumventing a ban or restriction by re-registering	Up to 5 years
Aggregated, anonymised analytics events with your user identifier removed	Service reliability and product metrics	Indefinitely (no longer linked to you)
Recipes you may have authored that are part of the shared community catalogue (the recipe content stays; authorship attribution is removed)	So other users who saved or relied on those recipes are not affected	Indefinitely (no longer linked to you)

What about my subscription?

Deleting your Super Smoothie Lab account does not automatically cancel a Premium subscription billed by Apple or Google. Cancel the subscription in your platform account before requesting account deletion:

iPhone / iPad: Settings → tap your name → Subscriptions → Super Smoothie Lab → Cancel.
Android: Google Play app → tap your profile → Payments & subscriptions → Subscriptions → Super Smoothie Lab → Cancel.

If you ask us to delete the account while a subscription is still active, the subscription continues to bill until you cancel it on the platform side. We do not have the technical ability to cancel platform-billed subscriptions on your behalf.

Partial deletion

You don't have to delete the whole account to remove specific items. From inside the app you can:

Delete individual smoothie logs from your history.
Delete your own community posts and comments.
Remove items from your favourites or custom collections.
Withdraw consent for personalisation (Profile → Privacy → Personalisation).

If you want a broader partial deletion (for example, "delete all my weight logs but keep my profile"), email help.supersmoothie@gmail.com and we will handle it manually within 30 days.

Questions or appeals

If you didn't request deletion and your account was removed in error, or if you have any other question about deletion, contact us at help.supersmoothie@gmail.com. For complete information on how we handle your data, see the Privacy Policy.